Rewards FAQ
OPAL REWARDS FAQ
| What is Opal Rewards? | This is our way of showing our appreciation. You'll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases in the future. |
| Who can join? |
Anyone with an account, and has logged in by clicking the login button, is automatically enrolled. |
| How do I earn points? |
You can earn points for all sorts of activities, including following us on social media, referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu. |
| How do I redeem my points? | Select the tab titled *Get Vouchers*. If you have enough points, you can claim them for redeemable vouchers. |
| What are redeemable vouchers? | Redeemable vouchers are dollar off discount codes. They are to be applied in the discount code section during checkout. Vouchers may no be combined or used with other discount code offers. |
| Is there a limit to the number of points I can earn? | No. Go ahead and earn as many as you can! |
| Why can't I redeem all my points into a single reward? | Points are redeemable up to $25 reward vouchers at a time. Only one reward voucher can be used per checkout. |
| How does the Refer a Friend program work? | Share your unique link with a friend. When you refer a friend, you’ll get 2500 points ($25 value) when your friend makes a purchase. |
| What happens if a friend I refer cancels or returns their order? | Your pending points will become cancelled and will be removed from your account. |
| How do I get points for writing a review? | After making an online purchase with us, you will receive a product review email after 35 days. After responding to the review email, points will be attributed to your account. Excludes reviews left on site. |
| How do I get points for following on social media? | Simply log into your account and go to the Opal Rewards dashboard. Select the tab called *Earn Points*. Click on any of the social media outlets you wish to follow and login to that platform and like or follow us! If you already follow is simply unfollow then follow again so you get points for the action. |
| How do I get points for my birthday? | The points will be rewarded once a year on the customer’s birthday. Points are NOT issued when the customer enters their birthday. |
| Why did my balance go down? | You, or someone you referred, canceled or returned a purchase. |
| I completed an activity, but didn't earn points! | It can sometimes take a few minutes for us to process your activity and provide your points. |
| What do the 'approved', 'pending' and 'cancelled' statuses mean? |
** Approved: ** These points can be redeemed on rewards immediately ** Pending: ** These points need to be verified before you can redeem them. This typically applies to purchases and referrals. The approval period is 30 days. ** Cancelled: ** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled) |
| Can I use my points during checkout? |
Not directly - please redeem your points for a voucher, which can then be applied during checkout. |
| How do I leave the program? |
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued. |
| What happens if I leave and decide to join again? |
Just contact us and we'll re-enroll you. However, your point total will begin from zero. |
| Where can I report a problem or give feedback? |
Please use our normal contact details. |
| Are Double Stitched Rewards points refundable? |
No. Once Double Stitched points are redeemed they are non-refundable. |